Job Description

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

S mart L ogistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit .

The Logistics Sales Operation Manager oversees end-to-end logistics operations across freight forwarding and warehousing distribution, ensuring timely and cost-efficient service delivery. This role manages new business setup, daily operations, vendor performance, and customer relationships to maintain high service standards. Responsible for financial oversight, revenue forecasting, cost optimization, and internal governance compliance. Leads and develops the operations team while driving process improvements and operational excellence. Acts as the key escalation point for operational issues, ensuring seamless execution across all shipment types and locations.

Key Responsibilities

1. New Business Setup & Launch

• Lead end-to-end operational setup for new accounts, including onboarding, SOP development, system configuration, and go-live.
• Translate customer contracts, pricing, and service scope into executable workflows with KPIs and cost structures.
• Validate operational feasibility and vendor readiness to ensure smooth, profitable launch.

2. Daily Operations Management

• Oversee day-to-day import operations across air, ocean, inland freight, and W&D.
• Manage cargo booking, tracking, and updates, ensuring seamless end-to-end service.
• Troubleshoot operational issues, minimize service disruptions, and act as escalation point.

3. Customer Relationship & Complaint Resolution

• Serve as primary operational contact, addressing complaints, claims, and complex inquiries.
• Conduct root cause analysis and implement corrective actions to maintain SLA compliance.
• Maintain strong, proactive relationships to ensure high customer satisfaction.

4. Vendor & Carrier Management

• Source, negotiate, and manage carriers, trucking partners, and warehouse providers for service quality and cost efficiency.
• Monitor vendor performance, resolve service failures, and implement improvements.
• Support irregular or urgent freight movements effectively.

5. Financial Management & Revenue Forecasting

• Oversee monthly closing, revenue recognition, AR/AP processing, and operational cost allocation.
• Prepare forecasts, monitor account profitability, and track KPIs versus budgets.
• Ensure billing accuracy and timely collection/payment of operational invoices.

6. Operational Efficiency & Cost Optimization

• Analyze service and cost data to identify trends, inefficiencies, and cost-saving opportunities.
• Implement process improvements, routing optimization, and operational innovations.
• Track and report cost-saving outcomes and margin improvements.

7. Internal Approvals & Governance

• Manage internal approval processes for pricing exceptions, cost overruns, vendor changes, and claims settlements.
• Ensure compliance with internal policies, approval matrices, and financial controls.
• Prepare supporting operational analysis and documentation for management.

8. Process Improvement & Cross-Functional Collaboration

• Identify operational gaps and drive continuous improvement initiatives across workflows and processes.
• Coordinate and communicate effectively with Sales, Finance, Settlement, Planning, and other internal teams to resolve operational issues.
• Facilitate problem-solving, resource allocation, and performance monitoring while ensuring smooth cross-functional operations.

Requirements

• High School diploma required; Bachelor’s in Business, Marketing, Logistics, Supply Chain, or related field preferred
• 4+ years of experience preferred in highly desirable in logistics, 3PL, or operation manager roles
• English/ Korean Bilingual required to communicate with customer preferred
• Proven logistics operation management experience in logistics, freight forwarding, or related industries
• Background in W&D operations: FTL, LTL, warehouse transportation, and fulfillment services preferred
• Experience in ocean/air freight forwarding preferred
• Proactive, positive attitude with strong relationship-building and business development skills
• Understanding of logistics operations, pricing, and financial basics (AR/AP)
• Excellent communication, presentation, and problem-solving skills
• Strong organizational skills and ability to manage multiple priorities
• Self-motivated, enthusiastic, and team player
• Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
• Willingness to travel up to 30% in the U.S.
• Ability to work on-site in Duluth, GA

Benefits

Benefits & Perks

We believe that when you thrive, we all succeed. That’s why our benefits are built to support your health, well-being, career growth, and life outside of work.

• Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
• 401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
• Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
• Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
• Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
• Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
• Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.

• Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
• Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
• Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
• Subsidized Lunch Support Savor your meals with our support.
• ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life.

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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