Job Description

Project Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on leading projects that drive organizational success while connecting stakeholders and guiding teams toward impactful results? Join Spectrum as a Project Manager on the Customer Service Reliability team and lead initiatives that improve service performance, strengthen operational reliability, and enhance the customer experience. This role is responsible for guiding projects from planning through execution, aligning stakeholders, managing risks, and ensuring successful delivery in support of key business priorities.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You'll Make an Impact

• Lead end-to-end delivery of cross-functional projects from initiation through execution and closeout
• Apply Spectrum's project management processes to ensure timely, high-quality and budget-conscious delivery
• Monitor and allocate resources, proactively identifying and managing project risks
• Collect and analyze data to track costs, performance and service levels, driving projects toward successful outcomes
• Communicate with stakeholders to coordinate efforts, provide status updates and gather feedback for improvement
• Build consensus among stakeholders to guarantee project implementation meets established objectives
• Identify dependencies, constraints, and risks across business units and proactively mitigate them
• Escalate delays and performance gaps quickly and decisively to maintain project momentum

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in business administration or equivalent work experience

Experience

• 1+ year of project management experience

Skills

• Drives ownership, ensures commitments are met, and addresses gaps directly
• Ability to bring order to ambiguity and drive disciplined project delivery
• Understands operational impacts of decisions
• Navigating complex organizational dynamics effectively
• Identifying root causes and implements scalable solutions
• Selects and applies the right methodology (Agile, Waterfall, hybrid) and technology resources based on project needs
• Demonstrated experience leading cross-functional initiatives with measurable business impact
• Experience managing multiple projects simultaneously with competing priorities
• Excellent analytical, organizational, critical thinking, relationship, and communication skills

Preferred Qualifications Education

• Project Management certification or successful completion of a recognized project management curriculum

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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