Patient Care Coordinator Job at Staffing Proxy, West Newton, MA

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  • Staffing Proxy
  • West Newton, MA

Job Description

Patient Care Coordinator

A busy hearing healthcare practice is seeking a motivated and compassionate Patient Care Coordinator to manage a high volume of patient calls while supporting daily front office operations.

As the first point of contact for patients, the Patient Care Coordinator plays a key role in creating a welcoming, organized experience. This role manages appointments, gathers patient information, and supports smooth day-to-day practice operations while serving as a liaison between patients and the clinical team.

Successful candidates demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering excellent patient service.

Responsibilities
  • Scheduling patient appointments to meet patient flow demand.
  • Verifying and inputting patient information into the database.
  • Answering phone calls with excellent patient service skills.
  • Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc.
  • Completing insurance verification.
  • Following HIPAA guidelines and practice policies to maintain patient privacy.
Qualifications
  • Excellent customer service skills and outgoing personality.
  • Self-motivated with the ability to exceed patient expectations.
  • Strong computer skills (i.e., data entry, word, excel, email).
  • Exceptional communication skills.
  • Ability to work independently and as part of a team.
Benefits
  • Comprehensive Health Benefits.
  • Matching 401K.
  • Generous PTO (and holidays).
  • Quarterly bonus.
  • Free Parking.

Job Tags

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