Job Description

Patient Care Coordinator

A busy hearing healthcare practice is seeking a motivated and compassionate Patient Care Coordinator to manage a high volume of patient calls while supporting daily front office operations.

As the first point of contact for patients, the Patient Care Coordinator plays a key role in creating a welcoming, organized experience. This role manages appointments, gathers patient information, and supports smooth day-to-day practice operations while serving as a liaison between patients and the clinical team.

Successful candidates demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering excellent patient service.

Responsibilities

• Scheduling patient appointments to meet patient flow demand.
• Verifying and inputting patient information into the database.
• Answering phone calls with excellent patient service skills.
• Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc.
• Completing insurance verification.
• Following HIPAA guidelines and practice policies to maintain patient privacy.

Qualifications

• Excellent customer service skills and outgoing personality.
• Self-motivated with the ability to exceed patient expectations.
• Strong computer skills (i.e., data entry, word, excel, email).
• Exceptional communication skills.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive Health Benefits.
• Matching 401K.
• Generous PTO (and holidays).
• Quarterly bonus.
• Free Parking.

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