Job Description

M&E Operations Staff Member - Japanese Bilingual

New York, New York, United States

About the Job

Position: M&E Operations Staff Member (Full-time)

Report To: Manager

Location: New York, NY (This is a hybrid position requiring in-office attendance 23 times per week.)

Salary Range: $45,000~50,000.00 per year (Final salary will be determined based on experience and skills)

Working Hours: 8:45 AM 5:00 PM (May be required to work after normal business hours and weekends)

Experience: 0-1 year of experience in the travel industry, or equivalent skills, in one's expertise. Entry-level candidates are welcome to apply!!

A leading Japanese travel company is hiring a M&E Operations Staff Member position in New York. This position is responsible for making and confirming corporate/leisure clients' travel requirements.

Essential Job Functions

• Makes joint calls to companies, non-profits and other organizations with sales staff as requested.
• Corresponds and negotiates with vendors (airlines, hotels, transportation companies, etc.) to coordinate and prepare group arrangements.
• Drafts and prepares quotes and itineraries and provides term and conditions information needed by sales staff for the preparation of contractual agreements.
• Researches and provides necessary information to the sales team for preparing their MICE proposals.
• Escorts group tours or provides onsite event management as needed and upon request by Branch Managers.
• Maintains relationships with customers, clients, and vendors as needed to fulfill group operations at a high level of quality and efficiency.
• Billing and collecting payments, and with preparing the initial closing drafts for sales review and finalization.

Reservation/Ticketing Management

• Handles reservations, ticketing, JR Pass issuance and other operational tasks required for successful group operations.
• Works with sales staff in assisting group customers with necessary visa arrangements that arise.
• Resolves daily operational issues that arise including but not limited to, weather delays, flight schedule changes, hotel rate issues, etc.
• Updates clients' profiles and airlines' commission contract profiles, when necessary.
• Develops cooperative working relationship with other internal departments, such as sales, accounting, and IT to improve accuracy on reports, the understanding of sales tools and new technologies, and to promote business.
• Negotiates effectively with vendors for applicable group cases.
• Works hard to further master the technical know-how necessary to better perform their tasks.

Other Duties

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by your superiors.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to your superiors for solution.
• Maintains good communication with your superiors, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area

Minimum Qualification Requirements

• Possesses 0-1 year of experience in the travel industry, or equivalent skills, in one's expertise.
• Possesses basic knowledge and skills to perform day-to-day responsibilities but requires close supervision.
• Valid U.S. drivers license required.
• Authorized to work in the US.

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