Job Description
SAP Support Specialist Our client is excitedly seeking to fill an SAP Support Specialist for our greenfield Richmond facility which will include a major ERP (SAP, S/4HANA) implementation and integration which will further globalize our technology systems.
Responsibilities • Responsible for acting as Plants main contact person regarding SAP IT issues, work orders, requests and requirements
• Ensures the hands-on first and second level support for SAP (at minimum)
• Responsible for basic user- and authorization management
• Evaluate and prioritize user requirements and ensures coordination with Corporate IT
• Assists the business users with activities related to SAP software change requests, including creation and execution of test scripts to test business functionality, establishment of training plans and creation of user training documentation in collaboration with Corporate IT
• Partners with various client locations and employees to help them understand the ERP implementation approach, and support requirements along with training on the ERP usage
• Serves as a key individual within the SAP ERP program(s) providing leadership skills, project management fundamentals, and technical expertise
• Manages the SAP ERP application (modules MM, SD, FI,CO,PM) to cover the requirements of the business Integral individual of the S/4HANA roll-out project
• Applies change management process and tools to create a strategy to support adoption of the changes required
• Develop and maintain strong working relationships with internal stakeholders
• Consult with leadership, vendors and other co-workers in order to drive continuous improvement and introduction of IT 'best practices' into all areas of process, metrics, and performance
• Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate
• Document and recommend improvements, if necessary, for how the ERP application integrates with other applications and interfaced systems
• Collaborate with peers to assure optimal resource deployment for the company as a whole
• Flexibility and agility to respond quickly, effectively in a highly dynamic, changing environment
Qualifications Required • 3+ years of hands-on working experience providing support for SAP ERP application
knowledge of SAP modules MM/ SD/ FI/ CO/ PM
• Advanced to expert level knowledge and understanding of architecture, application systems design and integration
• Basic Knowledge of SAP administration like authorizations
At least 5 years of professional experience in IT
• Common continuing education certifications in the field of expertise
• Established project management skills, especially in agile environments
• This role is Exempt status and will also be expected to be available in case of emergencies after-hours
• Proficiency in conducting data analysis and reporting statistics
• Demonstrated ability to work in and through teams at all levels of the workforce
• Must be able to effectively present information to top management, public groups, and/or board with MS Office Suite (Word, Excel, PowerPoint & Outlook)
•PREFERRED (but not required)
• Strong experience with Process Optimization, Change Management and Business Transformation in an enterprise environment
• Hands-on ERP SAP experience in a manufacturing environment
Education • Bachelor's Degree in Computer Science, Information Technology or similar
• Master's degree is considered a plus but is not required
Job Tags
Work experience placement