Job Description

Incident Manager, User Safety

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads.

As an Incident Manager, you will be a part of a global team working to ensure that sensitive incidents in the realm of user protection are managed effectively, with minimal impact on our business, users or brand. You will be working across various teams within Trust and Safety (T&S), Public Policy, Engineering, Legal, Communications, and Public Relations (PR) to resolve standard escalations. From time to time, you will lead highly sensitive, high priority incidents, which will involve real-time problem-solving, managing executive stakeholders, and driving decision making with minimal supervision.

You will build close relationships with escalation management teams across Trust and Safety, including working with stakeholders to implement consistent escalation standards and processes. At Google we work hard to earn our users' trust every day. Trust and Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $117,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Responsibilities include guiding cross-functional response to sensitive, high priority escalations, managing implementation of incident management standards and protocols across T&S escalation teams, assisting in conducting post mortems and incident reviews, building close relationships with T&S teams covering different Google products, managing multiple projects of moderate to high scope, and performing on-call responsibilities on a rotating basis, including weekend coverage.

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