Job Description

Director Of Operational Data Analytics & Financial Intelligence

We are seeking a strategic and execution-focused data driven leader to build and lead a high-impact function responsible for delivering operational and financial insights for our mortgage servicing operation. This role will assess the current landscape of reporting, analytics, and business intelligence capabilities, develop a strategy to optimize structure and tools, and execute that strategy to enable data-driven decision-making. The ideal candidate is someone who excels in analyzing, interpreting and utilizing data to drive process and operational efficiency. The position is based on-site at our Oklahoma City location. Relocation assistance available.

Key responsibilities include:

• Evaluate the current state of operational and financial reporting, analysis, and business intelligence across the mortgage servicing operation.
• Identify gaps, inefficiencies, and opportunities in data sources, reporting tools, team structure, and analytical capabilities.
• Develop a comprehensive strategy to optimize the function, including recommendations for organizational structure, staffing, and technology platforms.
• Lead the execution of the strategy, including building or restructuring the team, implementing new tools or systems, and establishing scalable processes.
• Partner with technology, finance, and operations teams to ensure alignment and integration of data sources and reporting platforms.
• Establish quality standards for reporting outputs.
• Deliver timely, accurate, and actionable insights to operations leadership to support operational and financial performance management.
• Translate complex data into clear narratives and recommendations for operations leadership.
• Foster a culture of data-driven decision-making across the mortgage servicing operation.

Qualifications include:

• 15+ years of progressive experience, with a focus on operations, analytics, and data-driven performance management.
• Experience building/restructuring a reporting/analytics team required.
• Experience implementing a business intelligence or data analytics technology platform required.
• Creating (and overseeing the creation of) operational performance reports using business intelligence or data analytics tools required.
• Analyzing (and overseeing the analysis of) operational performance information and delivering insights to management required.
• Must have led a cross functional team of 20+ direct/indirect reports required.
• Experience with data architecture or reporting system implementation required.
• Proven experience leading cross-functional initiatives and building or transforming reporting/analytics functions required.
• Strong understanding of operations and cost drivers required.
• Proficiency in business intelligence tools (e.g., Power BI, Tableau), data management, and financial analysis required.
• Excellent communication and leadership skills required.
• Bachelor's degree in accounting, finance, data analytics, or related field required.

Equal opportunity employer/protected veterans/individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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