Job Description

Dental Insurance Coordinator

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking an Insurance Coordinator to infuse new energy into our Insurance/Front Desk teams. Our Great South Bay location in West Babylon, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional.

What you can expect:

A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Insurance Coordinator and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Insurance Coordinators have moved into roles as Front Desk Team Leads, Insurance Department Team Leads, Hygiene Coordinator Team Leads, and even Practice Administrators.

We give plenty of support and we're with you every step of the way! You start your BDC journey with a 15 day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as an Insurance Coordinator.

What we will ask of you:

Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The sky's the limit!

Our Insurance department is very busy so we need someone who is:

• Reliable and team orientated.
• Out of the box thinker and collaborative to support our growth.
• Empathic and compassionate.
• High level of professional presence.
• Ability to multi-task in a fast paced environment.
• Open to learn all about technologies that will enhance our patient care and service.
• Self motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator.
• Strong Mathematical skills.

We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients!

Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software. Strong Dental Insurance knowledge is required for the most success in this role.

Here's an example of what an Insurance Coordinator might do in a day:

• Educate our patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options with them. You potentially clarify what the patient may have heard or "think" they heard. This can be in collaboration with our Patient Coordinators.
• Help patients understand their dental insurance benefits and their potential out of pocket costs associated with the dental care they want or need. Review with Patient Coordinators our patients financial responsibility based on any Insurance pre-determinations. You will essentially be mentoring our Patient Coordinators in developing a greater sense of Dental Insurance Billing.
• Monitor Pre-determinations sent to Patient's Insurance companies. Keeping an eye on their timely return to move forward with patient's care. Communicate with Patient Coordinators about any issues that may arise.
• Collaborate with our financial team and or Patient Coordinators to address and collect patient balances when they are set to return to the Practice for care.
• Comfortable with keeping up to date with email communications as the day goes on.
• Keeping an eye on any claims denied or rejected and in an immediate fashion dealing with all barriers to ensure Practice payment.
• Assisting Providers with any further documentation needed to secure timely payment of claims.
• Constant collaborator in helping Front Desk team increase their knowledge of dental insurance billing.
• Mentoring new team members when comfortable and can create value.
• Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!
• Generate and review reports, when directed.
• Helping when needed to re-credential any providers within the Practices.
• Proactively follow up on any outstanding Insurance claims and resolve to obtain payment.
• Enter Insurance payments accurately.
• Verify eligibility and benefits for ortho and dental patients.
• Send insurance claims & pre-authorizations manually & electronically with necessary attachments and information.
• Help assume responsibility to decrease accounts receivable.
• Biggest task to do is the close out & balance at end of night.

We're looking for someone who has:

• Three or more years experience in dental insurance billing departments. General dental practice experience is a must, three to five years preferred. Orthodontic billing experience of three to five years will be valued greatly.
• Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Insurance Coordinators work every other Saturday.
• Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
• Excellent attention to detail and high follow through.
• The ability to calculate percentages accurately and quickly. Very strong math skills. Strong ability to understand and explain EOB's.
• A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications with patients regarding sensitive financial concerns.
• Outstanding teamwork skills and the ability work with a diverse group of people.
• Bi-lingual in English and Spanish welcomed.

Education:

• High school or equivalent (Required).
• College degree preferred.

Babylon Dental Care Perks:

• Competitive Compensation: Earn $22 to $28 per hour, reflective of your skills and dedication.
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
• Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.

Are you ready to make a tangible difference in people's lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles, but to create them, within our community and our team. Apply today and embark on a journey where your work truly matters.

Visit our website to learn more about our organization and the exciting opportunity to be part of a team that is dedicated to providing exceptional dental care and exceeding patient expectations.

Also, get a firsthand view of what it's like to be a member of our team by watching video interviews with our team members on Youtube.com/BabylonDentalCareGSB

We look forward to meeting you!

Before You Hit "Apply" Let's Make Sure It's a Fit

We're a team that believes in doing great work, treating people right, and finding joy in what we do every day. If the statements below sound like you, you'll thrive here at Babylon Dental Care.

• Are you the kind of person who shows up on time, prepared, and ready to give your best every day?
• Do you believe that being dependable and doing what you say you'll do matters?
• Do you speak up, share ideas, and love being part of a team that's always improving?
• Does working with positive, hard-working people motivate you to bring your best every day?
• Are you energized by learning new skills and taking initiative without waiting to be asked?

Job Tags

Similar Jobs